Privacy Policy
Effective Date: July 20th, 2025
At Cenoria Health, we understand how important your privacy is. As a trusted home healthcare provider in Milwaukee and surrounding Wisconsin communities, we are committed to protecting your personal information and maintaining your trust every step of the way. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, communicate with us, or receive our home healthcare services.
By accessing our website or using our services, you agree to the practices described here.
1. Our Commitment to Your Privacy
Your privacy and confidentiality are central to the quality home healthcare we provide. We comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), which sets standards for the protection of your health information.
2. What Information We Collect
To deliver personalized and reliable in-home care services, we may collect:
Personal & Health Information:
- Name, address, phone number, and email address
- Date of birth, insurance information, emergency contacts
- Medical history, conditions, treatment information, or other health data needed to coordinate your care
- Any other details you choose to share with us when you contact us online, by phone, or in person
Non-Personal Information (Website):
- IP address, browser type, pages visited, and device information
- Cookies or tracking technologies that help us improve our website and your experience
3. How We Use Your Information
We use the information we collect to:
- Provide and manage your home healthcare services in Milwaukee and surrounding areas
- Communicate with you about care plans, scheduling, and service updates
- Coordinate care with authorized family members, caregivers, and healthcare providers
- Respond to your requests, questions, or concerns
- Improve our website, outreach, and client services
- Meet legal, billing, or compliance requirements
We only use your information for the purposes allowed by law, and only share what is necessary to provide you with safe, effective care.
4. How We Protect Your Information
We take your privacy seriously. We use physical, administrative, and technical safeguards to keep your information secure and confidential. This includes:
- Secure storage of client records
- HIPAA-compliant communication and data handling
- Staff training on privacy best practices
- Limiting access to your information to only those who need it to deliver care
5. How We Share Information
We do not sell or rent your personal or health information to anyone. We may share your information:
- With our caregivers and authorized staff who need it to provide your services
- With your doctors or other healthcare providers, when necessary for your treatment
- With your family or authorized representatives, with your permission or as allowed by law
- With trusted third-party service providers who help us run our business (like secure scheduling or billing services) — always under strict confidentiality requirements
- To comply with legal obligations or protect your safety or that of others
6. Your Privacy Rights
You have rights when it comes to your information:
- Access: You can request copies of your personal or health information.
- Correction: You can ask us to correct inaccurate or incomplete information.
- Restrictions: You can ask us to limit certain uses or sharing of your information.
- Confidential Communication: You can request that we communicate with you in a certain way (e.g., at a specific phone number).
- Revocation: If you have given consent, you can revoke it in writing at any time, except where we have already relied on it.
To exercise any of these rights, please contact us using the details below.
7. Cookies & Tracking (Website)
Our website may use cookies to remember your preferences and help us understand how visitors use our site. You can adjust your browser settings to refuse cookies or notify you when cookies are used. However, turning cookies off may limit some website features.
8. Children’s Privacy
We do not knowingly collect personal information online from children under 13 without parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to stay compliant with laws. We will post updates on this page with a new effective date. Please check back periodically.
10. Contact Us
If you have any questions about this Privacy Policy, your information, or your rights — please reach out. We are here to help and committed to earning your trust.
Cenoria Health
Phone: (262) 316-2116
Email: contact@cenoriahealth.com
https://www.cenoriahealth.com/contact-us/